1. Introduction

CICPRO FINANCE SERVICES is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Namibian laws and NAMFISA regulatory expectations.

2. Information We Collect

We may collect personal identification details, contact information, financial and employment data, and website usage information.

3. Contact Details

Dante Square,Vrede Rede Street,Swakopmund.
Email: info@cicprofinserv.com
Phone: +264 81 822 1713

Effective Date: 1 January 2026

1. Purpose

This policy establishes a fair, transparent process for handling complaints in line with NAMFISA consumer protection requirements.

2. Complaint Handling

• Acknowledgement within 5 working days
• Investigation and response within 30 working days
• Written communication of outcomes

3. Contact Information

No 1 Vrede Rede Avenue, Swakopmund, Namibia
Email: info@cicprofinserv.com
Phone: +264 81 822 1713

Effective Date: 1 January 2026