1. Introduction

CICPRO FINANCE SERVICES is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Namibian laws and NAMFISA regulatory expectations.

2. Information We Collect

We may collect:

• Personal identification details (name, ID number, date of birth)
• Contact details (address, email, telephone)
• Financial and employment information
• Website usage and technical data

3. Methods of Collection

Information is collected through application forms, website submissions, telephone or email correspondence, and cookies and similar technologies.

4. Purpose of Processing

Personal information is processed for assessing credit applications, providing financial services, regulatory compliance, risk management and fraud prevention, and customer communication.

5. Legal Basis for Processing

Processing is based on consent, contractual necessity, legal obligations, and legitimate business interests.

6. Data Sharing and Disclosure

Information may be shared with credit bureaus, regulatory authorities including NAMFISA, service providers under confidentiality agreements, and law enforcement when required by law.

7. Data Retention

Personal information is retained only for as long as required by law or regulatory requirements.

8. Data Security

Appropriate administrative, technical, and physical safeguards are implemented to protect personal information against unauthorized access or disclosure.

9. Data Subject Rights

Clients may request access, correction, or deletion of personal data, subject to applicable legal requirements.

10. Cookies

The Website uses cookies to enhance functionality and user experience.

11. Contact Details

CICPRO FINANCE SERVICES
Dante Square,Vrede Rede Street,Swakopmund
Email: info@cicprofinserv.com
Phone: +264 81 822 1713

Effective Date: 1 January 2026

1. Purpose

This policy establishes a fair, transparent, and effective process for handling complaints in line with NAMFISA consumer protection requirements.

2. What Constitutes a Complaint

A complaint is any expression of dissatisfaction relating to products, services, staff conduct, or operational matters.

3. How to Submit a Complaint

Complaints may be submitted in writing via email, telephonically, or in person at our offices.

4. Complaint Handling Process

• Acknowledgement within five (5) working days
• Investigation and response within thirty (30) working days
• Written communication of outcomes

5. Internal Escalation

If unresolved, complaints are escalated to senior management for review.

6. External Escalation

Clients may escalate unresolved complaints to NAMFISA in accordance with regulatory procedures.

7. Confidentiality

All complaints are handled confidentially and used for service improvement.

8. Record Keeping

Complaints are recorded and retained in accordance with regulatory requirements.

9. Continuous Improvement

Complaint data is reviewed periodically to improve products and services.

10. Contact Information

CICPRO FINANCE SERVICES
Dante Square,Vrede Rede Street,Swakopmund.
Email: info@cicprofinserv.com
Phone: +264 81 822 1713

Effective Date: 1 January 2026